My wife and I visited The Jewelry Exchange in Phoenix store today and we were pleasantly impressed with the experience. Every employee in the store was friendly, no pressure, and not "hoity-toity". We are very satisfied with the store. The diamond we were looking for was shipped to us overnight. We’ve got an excellent 1 ct diamond for a decent price. Thank you.
I had been looking at larger diamond stud earrings for awhile. I have looked at many stores, on the Internet. I had seen the commercials on TV about the Jewelry Exchange in Phoenix, so decided to go take a look. As we walked in the door 3 different people greeted us. As we started to look a salesman approached us. We told him we were looking for larger diamond stud earrings. He showed us many pairs of studs. He was very patient with us as I needed to see all my options! After looking awhile we were offered to see individual loose diamonds. He matched up numerous diamonds until I fell in love with 2. The jeweler then set them for me. I loved how they were so white and sparkled! After getting home I took them out to really look at them. The more I looked the more I was not in love with the setting they were in. I called the store and asked them if they had other settings I could look at and the store manager said they would order some in for me. Today we went in and they completely reset the diamonds in a setting I love! If you want to be treated like you are the most important customer ever you should go into the Jewelry Exchange. I am very picky and pretty hard to please and they could not have treated me better! Thank you Jewelry Exchange, we will be back!!!