Born:Los Angeles, CA
Shervin has been with The Jewelry Exchange for over 10 years. Her experience and expertise with diamonds is unmatched in the industry.
After having several not so great experiences with other jewelers my fiancé and I had a terribly constructed engagement ring and were desperate to remedy the situation. The style of the ring I had wasn't exactly what I wanted, but it was all we could afford at the time. The day prior to going to The Jewelry Exchange, a jeweler criticized my current diamond ring (which of course made me and my fiancé feel awful about it) then they gave me the hard sell on putting my existing diamond in a solitaire ring setting. I really didn't want a solitaire mounting and I expressed that, then they said that was my only option until I could afford to put some real money into something nice. Ouch. The next day I went on The Jewelry Exchange website and looked at some options. I decided to go down there in person and see what we could do. From the minute we walked in the jewelry store we felt welcome. Our salesperson was very helpful and knowledgeable. She eagerly worked with our budget and showed us several options beyond the boring solitaire. I walked out of there feeling very happy and extremely satisfied. She was pleasant and very honest with us. When she showed us things that were outside of our budget, she apologized, and immediately showed us gorgeous options that were in budget. She worked hard, and made sure we were happy with our selection. It was a great experience, and when it's time to upgrade my diamond ring, I'll be bee-lining it to The Jewelry Exchange. Awesome customer service and gorgeous inventory.
I'm always amazed when a single jewelry store can get such a range of good to bad reviews. Here's my experience shopping for a diamond engagement ring
First, I educated myself on diamond rings and did a lot of online research/price comparison. I printed out 5-6 photos of rings and ring settings I liked. I "window-shopped" quite a bit. Then I went to a few jewelry stores.
After a snooty salesman at Robbins Bros showed me their best quality in my $3,000 price range, I was feeling kind of discouraged. I then went to The Jewelry Exchange in Tustin, with low expectations.
It was just days before Valentine's Day and they were busy. I began looking in a few display cases and, within a few minutes, a salesperson introduced herself. I was just hoping for someone who was reasonably knowledgeable, friendly and patient; and that's exactly what I got from her. It took a while, but we found a ring setting and a round-cut diamond I was happy with. I bought it and picked it up the next day, all good.
Everything went well...and most importantly, my fiancé loves her new diamond ring.