| The Jewelry Exchange is pleased to offer our customers FREE SHIPPING |
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• FREE USPS— ground shipping on all orders over $500*
- • FREE Two Business Days Shipping— (FedEx 2Day®)on all orders over $1500*
- • FREE Next-Business-Day Shipping— (FedEx Priority Overnight®) on all orders over $2500*
*(EXCLUDING taxes, shipping and handling charges) within the U.S. except to Alaska and Hawaii where the following charges apply.*
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| Currently the Jewelry Exchange is only able to accept online orders to shipping address within the United States. |
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| All orders are shipped using USPS or FedEx and are fully insured in transit. |
| • Ground shipping: $10, please allow 2-5 business days from the time your package leaves our store. |
• 2nd day air: $15, Overnight air delivery: $25 the in transit time for the package to be delivered, is determined by the availability of the item. Once the item leaves our factory the delivery time will then take affect. |
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| Express Saturday deliveries: $50 |
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| *Orders to Alaska and Hawaii are shipped (USPS or FedEx) Express, $25 and can only be shipped by 2nd Business Day. |
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| The Jewelry Exchange encourages all customers to inspect their package(s) for damage or tampering before receiving and signing their acceptance. |
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| Signature Required |
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| For your security and insurance reasons, all shipments require a signature regardless of any signed waivers you may have with any of our carriers. |
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| Packages cannot be rerouted with any of our carriers. |
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| P.O. Box Delivery |
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| P.O. Box orders will not be delivered without a recipient’s signature. |
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FedEx orders cannot be delivered to a P.O. Box.
15-Day Internet Return Policy
The Jewelry Exchange is committed to complete customer satisfaction. The Jewelry Exchange takes pride in the quality and workmanship of our merchandise manufactured in our state of the art factory, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; the Jewelry Exchange will refund the item/items within 15 days, or exchange any item within 30 days from the original purchase date. A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight will be deducted from amount of refund. • Please ensure that the contents of the package are in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box. Do not forget to include the diamond certificate, if appropriate; a $100 fee applies to any missing certificate. • Return the package to us by registered mail. We recommend insuring the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. The Jewelry Exchange is not responsible for any loss or damage that occurs during shipping. • Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package. West Corp. Attn: Customer Service Center 15732 Tustin Village Way Tustin, CA 92780 • The Jewelry Exchange will process your return upon receipt of the package. • Returns accepted within 15 days from original purchase date for items bought on this web site must be accompanied by the original sales receipt. • A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight will be deducted from amount of refund. • We must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period. |
