Because We Care
At the Jewelry Exchange, our customers opinions and overall shopping experience is as much an important role to us as our product itself. In order for us to continue providing the award-winning services the Jewelry Exchange has been known for, we need to hear from you.
Something On Your Mind?
This section has been created to provide our customers the opportunity to voice their opinions and/or share any experiences they have had with the Jewelry Exchange. Please don't hesitate, we would love to hear from you!
The Jewelry Exchange in Houston, Texas
1020 FM 1960 Road West, Houston, TX 77090
★ ★ ★ ★ ★
Bob L. Jan 11, 2015
Amazing Prices for the Quality. My husband purchased my engagement ring at the Jewelry Source about 7 years ago and we've purchased several items since. Their prices are amazing and by far the cheapest in town. I have noticed that the diamond quality in most of the preset rings isn't the greatest, but the quality of their loose diamonds is great and they have a huge selection to choose from for almost any budget. Every time we've been in the store, we've been greeted with friendly customer service, before and after the sale. We haven't had any problems with the jewelry purchased for me, but my husbands wedding band had a loose channel set diamond which had to be sent out to be repaired taking several weeks. (They said it was a manufacturing issue.) I go have them check my settings about every 6 months as recommended just to hopefully avoid any issues. I would and do recommend this jewelry store to anyone.
★ ★ ★ ★ ★
Henry Singleton March 9, 2014
We got engaged a year ago when my fiancé was given orders to report for duty overseas. He asked me to go pick out an engagement ring, as he was not going to be around long enough to take me to select one and that he would pay for it. I wanted him to go and purchase it, so while he was gone I searched for the perfect ring, and found it at your store for the perfect price! Upon his return we visited the Jewelry Source in Houston on March 1,2011 where the red carpet was rolled out for us. My fiancé told me to pick out whichever ring made me the happiest, and I picked out a ring for under fifteen hundred dollars. Our sales representative, Joe Delgado, was not wavering in his demeanor nor did he display any disappointment when he realized that I was opting for a lesser-priced ring than I could have gotten. He took his time and explained the process, which it took to create my ring from start to finish as well as the differences in the diamonds' clarity, colors, shapes, and sizes. It was a phenomenal experience and when we are ready to do it again, we will be visiting our old buddy Joe Delgado! Thank you for the professionalism, courtesy, and warm atmosphere. We drove up from Austin, and it was definitely worth the drive! We will certainly recommend you to everyone we know.
★ ★ ★ ★ ★
Barbara W. February 21, 2014
Great Experience - Start to Finish. First time to visit Jewelry Source. The store manager (Hamid) and the salesman (Joe) were both very pleasant and helpful. The entire staff was upbeat, pleasant down to earth people. I fell in love with the first ring I tried on. I was able to upgrade to a better quality diamond than the first one I was shown and still stayed within our budget. The overall experience was a good one. I would recommend them highly. Thanks for your help. I truly love my ring.
★ ★ ★ ★ ★
Jim February 15, 2014
I recently called the Jewelry Source on FM 1960 to inquire if they had in stock the TV and web site sale item, a Amethyst heart pendant. I was told each time that they had a few but patrons were looking at them now, hurry in. I went to the store directly and both times they were sold out. The salesperson then showed me more expensive items, this sounded like a bait and switch scam, like a bad used car salesman. So I left once again displeased. I thought if this was a sale item and Valentines Day just around the corner, the store should have plenty in stock. I tried again on Valentines day and the Manager assured me they would have more coming in later in the day. When I arrived, I was greeted promptly and was shown directly to the item I wanted. They had a few in stock and as I was looking at my item a few other customers were looking and asking for the same item. I realized that this definitely wasn't a bait and switch; it's just good business to offer a customer something else if the item you want is sold out. They were never pushy or rude. The service I received was excellent with several employees interacting with each customer and myself. Multitasking at it's finest without the feeling of being just another customer. The salesperson, Tristan Dunienville was very attentive and never left me alone, he answered all my questions. Other employees helped him with the payment and even showed me items that Tristan and I were discussing. I will be back for other purchases in the very near future. Keep up the good work!
★ ★ ★ ★ ★
Josh February 1, 2014
I was very happy with my purchase (price, quality, style, customer service), but more importantly my wife loved it.
★ ★ ★ ★ ★
by Fan January 17, 2014
I was extremely pleased as was my mom and dad, with the diamond necklace I purchased for my mom from my dad. I had a bit of a wait however it was a couple of weeks before Christmas. Fortunately someone who was recommended to me, Tristen, waited me on. He was very helpful and I would recommend him also. The prices were great and the diamond looked wonderful.
★ ★ ★ ★ ★
Trevor & Maribeth November 15, 2013
By far the best prices in town. My fiancé and I had been shopping around for several weeks until we heard about The Jewelry Source. Their prices were amazing! The sales staff was great and made us feel very comfortable, not once did we feel pressured to buy anything. They wanted to make sure my fiancé was happy and that I got the best for my money. Thanks to everyone there, we are very satisfied!