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Real People Real Experiences
The Jewelry Exchange near Detroit, Michigan

Because We Care

At the Jewelry Exchange, our customers opinions and overall shopping experience is as much an important role to us as our product itself. In order for us to continue providing the award-winning services the Jewelry Exchange has been known for, we need to hear from you.

Something On Your Mind?

This section has been created to provide our customers the opportunity to voice their opinions and/or share any experiences they have had with the Jewelry Exchange. Please don't hesitate, we would love to hear from you!

Location DetailsShare Your Jewelry Exchange Experience

The Jewelry Exchange near Detroit, Michigan

36175 Plymouth Road, Livonia, MI 48150

★ ★ ★ ★ ★

Maria A. Apr 16, 2017

Customer Sevice Wonderful. My fiancé purchased my engagment ring from here and I loved it! Great looking diamond, great service and best of all great price! The jewelry stores in the mall couldn't come close to getting the quality diamond that we wanted for the price. My diamond looks so much better than any of my friend's who got their rings at mall stores or other jewelry stores and paid way more. Highly reccommend! Plus the salesperson was so helpful and making this a wonderful time.

★ ★ ★ ★ ★

Anne P. Mar 3, 2017

Outstanding Customer Service. I have made 3 recent purchases from The Jewelry Factory, although I only went in initially to window shop! The customer service, selection and prices were awesome. I wanted to have the earring backs upgraded on my purchase and they were ready quickly and look beautiful. One of my purchases was a 14k gold chain and when I got home and tried it on, it was shorter than I wanted. No problem, on my return I was shown alternatives and they even checked their safe to find a perfect exchange! I love all three items and would shop there again and have already shared my experience with friends. You've got to check them out!

★ ★ ★ ★ ★

Tamara D. Feb 20, 2017

Excellent service and good prices. I have made two fairly pricy purchases as this location. Both items were custom. Both times, the service I received was excellent. My wedding set--we purchased the stone and setting from this location--is unique and gorgeous, and it appraised for much more than double the price I paid. I saved a significant amount of money there. The second item I purchased last week. I had ordered a custom cut stone from a gem cutter and was looking for a setting. The stone was very large, so my options were limited to only one setting. It was gorgeous, but expensive, thus I decided to do some more shopping. But after visiting another store I had done business with before, getting a bit of a runaround, and receiving a price quote of more than double the quote I’d received at The Jewelry Factory, I went right back and made the purchase. The ring is GORGEOUS, and the jeweler did a fantastic job setting it. This was no easy job, so I was extremely pleased. You can bet I’ll be back again. And that other store...? I won’t waste my time again. As far as the appraisal goes: It didn’t appraise for double, but a custom ring doesn’t qualify for the guarantee. It still appraised for significantly more than I paid (including setting charge). Therefore, it was still a good value.

★ ★ ★ ★ ★

Monica V. Sep 7, 2016

Awesome Job! My mother passed away in March at 90. While going through her jewelry, we found her engagement ring, which had to be cut off years ago due to a thinning band and bloating from meds. August would have been her 70th anniversary. On September 3, I decided to bring it to the Jewelry Factory to see if it could be repaired. They said it would take a week. I got a call the next morning (Mom's 91st birthday-and already emotional) saying it was finished. When we picked it up, we could not believe it was the same dull, broken, bent, 70-year old ring! My sisters were amazed and regretting their decision to take the intact wedding band and mother's rings instead. Thank you SO much. I've NEVER seen this ring look so beautiful in all the years my mother wore it. Looks like it's good to go for another 70 years. That staff was very helpful & friendly. JOB SO WELL DONE! Thanks!

★ ★ ★ ★ ★

Brett M. July 9, 2016

I don't know much of anything about jewelry, so I'm typically intimidated in jewelry stores. I just want to find the best value for my budget, buy it, and get out. Today I visited The Jewelry Factory for the first time. I relayed my normal concerns to Theresa (my sales lady) and she helped me find exactly what I wanted in about 2 minutes flat. It was exactly what I wanted to spend and it was a great value. My experience with The Jewelry Factory could not have been better - mainly because of my informed, assertive, and personable staff person Theresa. I'll be back - thanks.

★ ★ ★ ★ ★

Suze June 14, 2016

He did good! My fiancé purchased my engagement ring from the Jewelry Factory in Livonia and I love it! It is so beautiful, it has a princess cut center diamond with 2 pink sapphires on each side followed by 2 baguettes on each side. I love that he could customize it the way he wanted because he knows I like to be different and I love pink!

★ ★ ★ ★ ★

Robin June 2, 2016

I had my perfect engagement ring design in my head. The boyfriend and I shopped around for the best pricing and Jewelry Factory in Livonia had the best prices. The staff asked what I wanted, showed me what it would look like and gave me a price on it. They work fast! I came to pick up the ring on my lunch hour. This place is 20-25 minutes from my work and I made it back in time. When I picked up the ring the staff told me how beautiful it was and made me feel good about it. I'm going back there soon to see their selection of mens wedding bands.

★ ★ ★ ★ ★

Jan May 30, 2016

I was in the market for an engagement ring and came to the Jewelry Factory. The salesperson was great, took his time with me, and showed me a beautiful ring! Best of all, everything said and done, I was $500 under budget WITH the matching band! Keep up the good work!

★ ★ ★ ★ ★

Suze May 9, 2016

We had a wonderful experience at the Jewelry Factory. Both sales people who worked with us were friendly and well informed. There was no pressure to purchase which made us comfortable and happy. It was a very nice step toward our marriage! We worked with Kim and Mark. I would ask for them if I were to return!

★ ★ ★ ★

Laura F. February 3, 2016

Love my new ring! I recently purchased a diamond ring for my 40th wedding anniversary, Kim was our sales person. She was great and spent time with my husband and I to make sure we chose the right diamond and ring for the event. The ring is beautiful and the diamond just glows. I received many compliments on the ring, which people just happened to notice. We recommend this facility it's a great place with great merchandise...

★ ★ ★ ★ ★

nfields1 February 2, 2016

I had the best experience of my life, in a jewelry shop, believe it or not, this place ranks #1 for great customer service, and to of the line jewelry, I didn’t feel pressured to buy, I actually wanted to spend my money there, I recommend this place to all.

★ ★ ★ ★ ★

B***P January 27, 2016

My fiancé purchased my engagement ring from here and I loved it! Great looking diamond, great service and best of all great price! The jewelry stores in the mall couldn't come close to getting the quality diamond that we wanted for the price. My diamond is much clearer then any of my friend who got their rings at mall stores and paid way more. Highly recommend!!

★ ★ ★ ★ ★

sagutast January 23, 2016

I recently purchased an engagement ring, and was very satisfied with my purchase. The staff was friendly and non-pushy. I received a lot for the amount I paid! I would go back here in a heartbeat.

★ ★ ★ ★ ★

John January 4, 2016

I bought an engagement ring and a wedding ring. I was able to choose my diamond separate and choose the setting. I checked around to places like Kay's and Jarrod's but nothing beat the deals at the Jewelry Exchange! We just got engaged on New Years. Me and my fiancé plan on returning here again in the future.

★ ★ ★ ★ ★

Maysam Alie November 21, 2015

After researching diamonds and talking to several public and private diamond dealers we got the best quality for the best price in town. Additionally, the service is an exemplary model of what customer service should be in every aspect. They don't work on commission, so they are not pushy at all. Joann was extremely knowledgeable, pleasant, patient, and able to immediately determine our needs (style, price range, etc.). Since there are 17 locations owned by one person, they are truly able to give you the best price in town and guarantee it because they will pay you 120% of the sale, if you can find it cheaper. My ring is beautiful!!

★ ★ ★ ★

Fletcher November 15, 2015

I love the prices the jewelry factory has to offer. I will never make another jewelry purchase without checking the jewelry factory first.

★ ★ ★ ★ ★

Andrew November 14, 2015

They staff was great at helping me make the decision in regards to type of stone and setting.

★ ★ ★ ★ ★

Susan H. November 10, 2015

WOW!!!! My son & I looked at many jewelry stores to pick out an engagement ring for his girlfriend and we decided to check out The Jewelry Factory in Livonia. The moment we walked in we felt at home and that we were in the right place. The selection was awesome and the store employees were wonderful. The ring set and the diamond we picked out are so beautiful. The quality and value of the ring is much more than what we were seeing in all of the other stores we checked out. I can't wait for my son to propose!

★ ★ ★ ★ ★

Darren November 2, 2015

Worked within my budget! I checked out many stores for an engagement ring for my girlfriend. My mom told me to go to The Jewelry Factory in Livonia because that is where she got her ring from. I went thinking that I was just looking and I was so impressed with the staff, the rings and diamond qualities that I picked out the perfect ring set and diamond for my girlfriend. They worked within my budget; I purchased it and can't wait to ask my girlfriend to marry me.

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