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Real People Real Experiences
The Jewelry Exchange in Dallas, Texas

Because We Care

At the Jewelry Exchange, our customers opinions and overall shopping experience is as much an important role to us as our product itself. In order for us to continue providing the award-winning services the Jewelry Exchange has been known for, we need to hear from you.

Something On Your Mind?

This section has been created to provide our customers the opportunity to voice their opinions and/or share any experiences they have had with the Jewelry Exchange. Please don't hesitate, we would love to hear from you!

Location DetailsShare Your Jewelry Exchange Experience

The Jewelry Exchange in Dallas, Texas

100 West Airport Freeway, Irving, TX 75062

★ ★ ★ ★ ★

Billy J. Feb 22, 2017

Best Jewelry store in the Area!!!. I walked into the store after going to a dozen or so other stores. I was directed to the sales staff and I let them know what my budget was. They brought me all of the diamonds and settings that were within my budget. They gave me the best diamond I looked at during my whole shopping process for the perfect engagement ring! My fiancé loves the ring! They weren't pushy or anything. It was all about how I felt about the ring and what I wanted. They don't work off of commission so there is no hassle or pressure! I recommend this place to everyone!

★ ★ ★ ★ ★

Rob P. Nov 1, 2016

My wedding ring mysteriously disappeared and I was really heart broken about it all but also relieved because there was insurance on the ring. With the amount given on the policy, I did not expect to get a huge ring due to scouring the internet and looking at ring prices of diamond wedding bands at a few DFW jewelers which were recommended. The best thing I did was go to The Jewelry Exchange. I got a white gold wedding set consisting of a wedding band with .30 of a carat channel set diamonds and a engagement band with .38 of a carat channel set diamonds on the side with a white f in color 1.08 carat centered diamond all for 2800 dollars. A top rated appraiser not affiliated with the jewelers appraised it at over 6100.00. So the promise they made of it appraising more was very true! Thanks to The Jewelry Exchange, I have a pretty fashionable ring and a huge diamond to boot! I get compliments on it. If you are searching for good prices, this is as good as it gets! Great service too!

★ ★ ★ ★ ★

Rod S. Oct 30, 2016

The best service/staff and Jewelry! Price is great too! After viewing an advertisement on TV, I decided to see what The Jewelry Exchange was all about. Wow, was I shocked and surprised by their customer service and friendly atmosphere. I wasn't pressured at all and was provided numerous options with my diamond ring purchases for my wife. I would like to personally thank the Jewelry Exchange for the help/assistance in finding for me what I was looking for in diamond rings! Thank you again to the wonderful staff at Jewelry Exchange/Dallas for your help. This has been the best jewelry buying experience I have ever had. Even though we live outside the Phoenix area, when in Dallas, I will definitely visit your location again. Best Wishes for continued success!!!

★ ★ ★ ★ ★

Bonnie B July 11, 2016

I was searching for a jewelry store that could help me design a cross necklace with 2 hearts touching, one with my birth stone, amethyst & one with my aunt's birth stone which is peridot. I also needed to work within a $300 budget and I needed it within 3 weeks. When I asked Ashley Thomas at the Dallas Store about my request, she said, "Oh, that's easy"! And, it truly was....for me! Ashley was very meticulous and was on top of every stage of my request...from getting beautifully colored and shaped stones to having the stones set on the cross. She also kept me informed of the progress. When I picked the cross up on Saturday, it was far more beautiful than I imagined! I am so excited to be able to give such a beautiful cross to my aunt, who has always been like a Mom to me, at her 80th surprise birthday party! Thank you Ashley and thank you to all the kind, helpful professionals at the Dallas Jewelry Exchange!!!

★ ★ ★ ★ ★

Kathryn April 11, 2016

I was very happy with the service and the diamond engagement ring I bought. When I wasn't completely happy with the first 2 carat diamond I bought they brought in others until we found one we were happy with. Todd was extremely helpful and friendly the whole experience. Thank you for such great customer service.

★ ★ ★ ★ ★

Bryce M. March 26, 2016

I went to the Jewelry Exchange in Dallas to buy an engagement ring and loved it. I went to Robin's Brothers and was completely bombarded and they did everything they could to push me into buying about five different rings even after I said no. A salesperson named Leah helped me and was awesome. I went in the first time and didn't find anything but described to her what I was looking for. When a ring came in exactly how I described she immediately called me and left a voice mail excited to let me know. It was perfect and very reasonably priced. I will only buy jewelry from now on from the Jewelry Exchange.

★ ★ ★ ★ ★

Jonah March 26, 2016

Loved my experience here. Bought an engagement ring and the salesperson Leah was awesome. She helped me and was just as excited, as I was to find the perfect ring.

★ ★ ★ ★ ★

JP March 9, 2016

After struggling with other stores I went to the Jewelry Exchange in Dallas for an engagement ring and loved it. A salesperson named Leah helped me and was great. After being bombarded at Robin's Brothers it was nice to be treated like a human being at the Jewelry Exchange.

★ ★ ★ ★ ★

Mamoun M. March 1, 2016

Thank you for your professional service. Greatest place to buy engagement rings!

★ ★ ★ ★ ★

Chris S. November 24, 2015

The only place I went to that was not pushy. They were very patient. They were more than willing to show me any type of diamond I wanted to see without making me feel obliged to purchase anything. Greatest jewelry store in the metroplex!

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