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Real People Real Experiences
The Jewelry Exchange near New York, New Jersey

Because We Care

At the Jewelry Exchange, our customers opinions and overall shopping experience is as much an important role to us as our product itself. In order for us to continue providing the award-winning services the Jewelry Exchange has been known for, we need to hear from you.

Something On Your Mind?

This section has been created to provide our customers the opportunity to voice their opinions and/or share any experiences they have had with the Jewelry Exchange. Please don't hesitate, we would love to hear from you!

Location DetailsShare Your Jewelry Exchange Experience

The Jewelry Exchange near New York, New Jersey

171 Main Street, Hackensack, NJ 07601

★ ★ ★ ★ ★

Lisa B. June 20, 2017

We are purchasing our wedding bands from this store. I have to say IT HAS BEEN A VERY SMOOTH PLEASANT EXPERIENCE. They did not pressure us into more expensive rings. Our salesperson did not pressure us at all. She was very informative and let us try on many styles. I am looking forward to purchasing more from them. The 6 month layaway is extremely relevant in this economy. THE other reviews are NOT up to date. GO AND CHECK IT OUT. We are educated consumers and had been to three other stores before coming here. This was the best by far. They have everything. No pressure. Very friendly. I HIGHLY RECOMMEND.

★ ★ ★ ★ ★

Phil & Rosalie G. June 15, 2017

We have received friendly, fast and incredible service in picking out our wedding rings from Betty. She has been so amazing that we only go back when she is working. We felt comfortable and under no pressure. The experience was so fun and we enjoyed the whole process. We would recommend the Jewelry Exchange and Betty to anyone who is looking for jewelry.

★ ★ ★ ★ ★

Ronaldo P. May 23, 2017

Manny and the entire staff at the The Jewelry Factory in Hackensack, NJ make me feel like I'm a VIP every time I shop there. From the moment you are greeted to the time you leave their store the team at the Jewelry Factory knows how to execute 5 star customer service and will go out of their way to provide you with the best service. Not to mention that the quality of merchandise they offer is second to none. I always feel like I get the best value for my money everytime I walk in to shop here. I will only shop here all other jewerly stores do not even come close. Visit them and you'll see what I'm talking about in the first 5 seconds!!!

★ ★ ★ ★ ★

Phil & Rosalie G. March 15, 2017

In the past year I have made two purchases from "The Jewelry Factory" in Hackensack, N.J. and am very satisfied with both purchases and the way my wife and I were treated by, what we can only describe, as a very friendly and informed staff. Although we did have a problem with a broken post on the ring we purchased a year ago the Jewelry Factory folks made it right at no extra charge. What else can a customer(s) ask from a business establishment? In both instances the appraisals on both items far exceeded the amount we paid for them. What's not to like about that? The appraisals were made by a registered "gemologist" located several hundred miles from the Hackensack store and had no knowledge of where we made the purchases.

★ ★ ★ ★ ★

Sam A. March 12, 2017

My fiancé and I had a wonderful experience at the Jewelry Factory. We purchased the stone and band and had it set perfectly the same day, while we waited. We decided to change the band a week later and the store honored the credit and did not charge to reset the ring. The customer service was wonderful and the whole experience made getting engaged so effortless. We HIGHLY recommend this store to everyone.

★ ★ ★ ★ ★

Arthur & Deneca February 11, 2017

My experience with the jewelry factory was a very pleasant and enjoyable experience. I was grateful to have found a very courteous and friendly staff that was very knowledgeable of their products. Everyone was helpful and I was so pleased I told all my friends and family about the factory. I have a lot of friends and I told everyone where to go to have a memorable and enjoyable moment when you need help to buy the perfect piece of sentimental jewelry. Thank you for all your help and support.

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