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800-441-0715
 
 
 
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Customer Testimonials

After perusing the designs on our website, I realize your reputation is well earned and deserved. Phenomenal - many quite unique with exemplary attention to detail and a substantial selection to appeal and cater to customers in all price ranges. Will definitely consider Jewelry Exchange for future purchases! Also appreciate the information available to educate website visitors and the option to create or customize designs and pieces. Impressive!
John W.

I called the toll- free # on your website to inquire about a solitaire I'd seen, but sadly it had been sold. I spoke to a rep & they told me about another ring I might be inerested in & that it was also "on sale" (music to a woman's ears!). I ordered it on the spot on Wed. & received it on Fri even though I had the prongs changed to white gold & it had to be sized down. I was shocked! It's beautiful! All my friends are complimenting my gorgeous ring! I'll never buy jewelry anywhere else! The prices & quality are truly unbelievable!
Jill S.

I just wanted to say that your prices are the best in the business. I worked in the industry for many years before I became disabled. Keep up the more than fair and honest pricing. Your Company always has something for everyone!
Mark B.

Just purchased a ring that I love from you guys and I'm so happy with. Thank you guys so much for all your help. We saved a lot of money going to Phoenix Jewelry Exchange. We are having twins and are getting married and a lot is going on, but with your help you guys made it a lot easier to find a ring that fits our budget. Thanks a lot!
Dita & Austin C.

The Jewelry Exchange is the best place to shop for high value diamonds. These Prices are downright awesome. I absolutely will be coming here to shop for an engagement ring when I get marries
Eric J.

Your prices are amazing. I can purchase quality jewelry without leaving my home and driving to LA.
Bret T.

I would like to thank you guys on the ring I got from you guys. Not only did she say yes but she can't get over how sparkly and nice the ring is. Thank you so much.
David A.

I absolutely love your website and your Redwood City store location!!! I hopefully will be getting engaged soon, and I have told my boyfriend he needs to buy my ring at the Jewelry Exchange and no where else.
Tina P.

I love your place... This is my favorite place for jewelry... The online staff are the best! I told my brother to get his fiancee's ring from you and it came back just amazingly beautiful and she love it so much.
Bryan W.

You guys have the best diamonds in town! 5 of my brothers bought their wedding rings from you guys, just as well as me. I can not wait until I buy my next diamond from you guys. You guys are the best at what you do. Thank you for all the help!
Jack P.

The jewelry I have purchasedand own can not even compare to the top quality of your items. I have recommended your store to all of my friends. It may be a short drive but when they walk in and see, they know it was worth it.
Sandy V.

My girlfriend and I just got engaged today on our 2 year anniversary. She absolutely LOVES the beautiful ring I bought from your store in Tustin. We're planning on a late July wedding later this year.
Todd A.

I love Jewelry Exchange. My wedding band was bought here and it is gorgeous! I will buy all of my jewelry from your store simply for the quality, prices and excellent customer service. Thank you!
Erin D.

I purchased a custom yellow diamond stud earring a few years back, along with a pair of diamond earrings. I am still extremely pleased with the quality of the stones and the metals. The service at the time was great as well - I am a for-sure repeat customer!
Julie E.

I love your store! My husband and I have shopped there for presents for my mother, sisters and husband. You have great customer service that makes me feel special.
Linda J.

I love your staff and store in Houston, TX. Your staff is great! They helped me pick out the perfect diamond and setting to fit my budget and taste. I will never go anywhere else to buy my jewelry. Keep up the good work Houston store!!!!
Rhonda P.

I really love the selection and specials you have. I would never shop anywhere else!Thanks for your service. Also when I called I got nothing but helpful info, this ring I ordered was an engagement ring.
James C.

I recently visited your store in North Randall and was very impressed with your selection. I espcially have an interest in diamond stud earrings & was glad to know that I can always upgrade. I look forward to doing business with your company.
Tiana F.

I am new to your website and am very thrilled at what I am seeing!!! I can't wait to make my first purchase with you and look forward to making many more!!! It would make my visit even more memorable if I won free diamond studs!!!
Bianca I.

I received the diamond earrings today that I bought for my wife and they are absolutely gorgeous!!! I was a little nervous abot buying something sight unseen, especially jewelry, but they are clear and sparkle, and they are absolutely beautiful. I know where we will be going for our next jewelry purchase - The Jewelry Exchange! I think we will be customers for life! Thanks again!
Bob and Bev E.

Exceptional customer service! Thanks to all the Jewelry Exchange staff for making our 20th anniversary truly something special. John and Betty (your diamond consultants) provided us with the experience and expertise that we needed to find the perfect ring. The value of the ring far exceeds the price we paid. This ring and the experience of choosing it is one tha we will always treasure. Thanks Again!
Dave and Sue W.

I received my ring today. Wowie! I love, love, love it!!! Although I seen your commercials... I kept thinking, "what kind of diamonds could they be selling at $599 for 1-carat?" Well, now I am thinking, "when can I order my tennis bracelet?!" Thanks so much! I'm looking forward to buying myself another little treat!
Tris K.

The ring is beautiful! I know she'll love it. Thanks for all your help in pulling this off. We'll have a toast for you tonight at dinner!
Bob M.

The earrings are beautiful - exactly what we expected. Thank you for taking the time and patience to help us find just the right stones. You are a credit to your profession. We will come back in the future for any jewelry needs.
Dick and Joan W.

Many thanks. This was my first time using this method of buying jewelry (online), and I knew from your TV ads that you were highly reputable and famous for your reasonable prices. So I trusted that, and all was fine. My daughter's 18th birthday will be nicely remembered.
Anne M.
 
 
 
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FAQ
  Who is The Jewelry Exchange?
  Who is The Jewelry Exchange?

Goldenwest Diamond Corporation, better known as The Jewelry Exchange®, Jewelry Factory® and Jewelry Source®; is one of the largest direct diamond importers in the U.S. and is the largest worldwide customer of two of only five super site holders in the world. Because of this, we have first access to hard-to-find diamonds and import them at lower prices than most of our competitors. For more detailed information please visit our About us section in this site.

  Do you make custom jewelry?
  Do you make custom jewelry?

We have a big selection of specially made jewelry including one of a kind items that may satisfy your taste, but we do not take orders to make custom jewelry.
  Do you have multiple locations?
  Do you have multiple locations?

We operate 16 factory superstores with one in just about every major U.S. city. Our diamonds are imported direct from site holders and over 90% of our jewelry is manufactured in our state-of-the-art factories. Our superstores have 15 to 30 times the sales volume of a typical jewelry store allowing us to work on lower margins (50% lower in most cases). Combined with our savings from importing direct and manufacturing direct, you can see why we have the best deals.

  What kind of payments do you accept?
  What kind of payments do you accept?

You may pay for your order with a Visa, Master Card, Discover or American Express card. We also accept cash, personal checks, money orders, cashier's checks, certified bank checks, or wire transfers. For your convenience, we offer a line of credit for in-store purchases only through reputable financing companies. For more information please visit one of our stores or call toll free (888) 539-3574.

  Do you have a layaway plan?
  Do you have a layaway plan?

Yes. We offer a six month 25% down layaway program. If no payment is received after 90 days your layaway is canceled and any payments received will be returned to you as a store credit, which you can use at any of our stores. For more information please visit one of our stores or call toll free (888) 539-3574.
  Do you ship orders outside the United States?
  Do you ship orders outside the United States?

At the present time we only ship orders within the United States.
  How do you ship orders?
  How do you ship orders?

All orders are shipped USPS and FedEx. Delivery time for USPS is usually 5 business days from the time your package leaves our warehouse. For a FedEx overnight delivery is the next business day (depending on item availability). Please allow 2 business days for requested item alterations such as, screw backs, ring sizing etc. We are sorry, but shipments cannot be made to P.O. Boxes.

  What is your refund policy?
  What is your refund policy?

For Internet Purchases:
Returns accepted within 15 days from original purchase date for items bought on this web site; A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight will also be deducted from returns.

For In-Store Purchases:
NO REFUNDS - 30 DAY EXCHANGES ONLY All returned checks are subject to a $10.00 service fee. All exchanges must be accompanied by the original sales receipt. Loose diamond exchange policy: After the 30 day exchange period, loose diamonds, only, may be exchanged for 80% of the original purchase price, provided that are returned undamaged. Please Click here to review our Terms & Conditions. No refunds or exchanges on custom orders. No refunds on over the counter purchases. 30 day exchange only.

  When will I receive my order?
  When will I receive my order?

Jewelry Exchange makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Items shipped via USPS Ground generally take 5 to 7 business days to be delivered. Please ask our Customer Service Representatives about shipping details when placing your order over the phone.
  Can I purchase gift certificates from the Jewelry Exchange?
  Can I purchase gift certificates from the Jewelry Exchange?

Yes. The Jewelry Exchange offers gift certificates and Gift Cards at all our store locations and by phone.