 Who is The Jewelry Exchange? |
 Who is The Jewelry Exchange?
Goldenwest Diamond Corporation, better known as The Jewelry Exchange®, Jewelry Factory® and Jewelry Source®; is one of the largest direct diamond importers in the U.S. and is the largest worldwide customer of two of only five super site holders in the world. Because of this, we have first access to hard-to-find diamonds and import them at lower prices than most of our competitors. For more detailed information please visit our About us section in this site.
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| Do you make custom jewelry? |
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Do you make custom jewelry?
We have a big selection of specially made jewelry including one of a kind items that may satisfy your taste, but we do not take orders to make custom jewelry.
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| Do you have multiple locations? |
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Do you have multiple locations?
We operate 16 factory superstores with one in just about every major U.S. city. Our diamonds are imported direct from site holders and over 90% of our jewelry is manufactured in our state-of-the-art factories. Our superstores have 15 to 30 times the sales volume of a typical jewelry store allowing us to work on lower margins (50% lower in most cases). Combined with our savings from importing direct and manufacturing direct, you can see why we have the best deals.
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| What kind of payments do you accept? |
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What kind of payments do you accept?
You may pay for your order with a Visa, Master Card, Discover or American Express card. We also accept cash, personal checks, money orders, cashier's checks, certified bank checks, or wire transfers. For your convenience, we offer a line of credit for in-store purchases only through reputable financing companies. For more information please visit one of our stores or call toll free (888) 539-3574.
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| Do you have a layaway plan? |
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Do you have a layaway plan?
Yes. We offer a six month 25% down layaway program. If no payment is received after 90 days your layaway is canceled and any payments received will be returned to you as a store credit, which you can use at any of our stores. For more information please visit one of our stores or call toll free (888) 539-3574.
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| Do you ship orders outside the United States? |
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Do you ship orders outside the United States?
At the present time we only ship orders within the United States.
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| How do you ship orders? |
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How do you ship orders?
All orders are shipped USPS and FedEx. Delivery time for USPS is usually 5 business days from the time your package leaves our warehouse. For a FedEx overnight delivery is the next business day (depending on item availability). Please allow 2 business days for requested item alterations such as, screw backs, ring sizing etc. We are sorry, but shipments cannot be made to P.O. Boxes.
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| What is your refund policy? |
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What is your refund policy?
For Internet Purchases:
Returns accepted within 30 days from original purchase date for items bought on this web site; A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight will be deducted from returns.
For In-Store Purchases:
NO REFUNDS - 30 DAY EXCHANGES ONLY All returned checks are subject to a $10.00 service fee. All exchanges must be accompanied by the original sales receipt. Loose diamond exchange policy: After the 30 day exchange period, loose diamonds, only, may be exchanged for 80% of the original purchase price, provided that are returned undamaged. Please Click here to review our Terms & Conditions. No refunds or exchanges on custom orders. No refunds on over the counter purchases. 30 day exchange only.
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| When will I receive my order? |
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When will I receive my order?
Jewelry Exchange makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Items shipped by USPS Ground may take longer, depending on your location. Special orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.
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| Can I purchase gift certificates from the Jewelry Exchange? |
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Can I purchase gift certificates from the Jewelry Exchange?
Yes. The Jewelry Exchange offers gift certificates and Gift Cards at all our store locations and by phone.
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